Chattanooga

United States

Mayor

Andy Berke

Population

179,139 (2017)

Innovation Website
Lead Innovation Officer

Tim Moreland

Innovation is helping to:
  • Improve service delivery

  • Improve internal government operations

  • Improve resident outcomes

Critical success factors:
  • Dedicated funding

  • Focus on measurement

  • Dedicated innovation team

  • Leadership from Mayor

Spotlight on innovation in Chattanooga

Chattanooga takes an iterative approach to its innovation work. As a result, the city keeps experimenting with new and better ways to run the innovation program. Despite the lack of human and financial resources, the city tried to find the best of what is working. For instance, Chattanooga operates the Peak Academy and the city also participates in a supporting housing model for frequent users of the homeless, mental health and criminal justice system.

Vision and approach to innovation capacity

Along with 44% of cities surveyed, Chattanooga has an explicit innovation strategy. Similar to 40% of cities surveyed, Chattanooga approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that Chattanooga is focused on

Homelessness
Early learning
Policy areas by number of cities

Chattanooga utilizes 5 different innovation skills or roles

Project manager
Data scientist
Designer
Communication officer
Community engagement staff

Chattanooga’s innovation work is sprinkled throughout the municipality.

Innovation roles by number of cities

Terms Chattanooga most associates with innovation

Data analytics
Experimentation

Chattanooga's most common innovation activities

Facilitating organizational change within the municipality
e.g. silo-busting; new internal performance management; staff training and capacity building on innovation tools or techniques; reforms to contracting or procurement
Promoting data-driven analytics / public data management
e.g. data storage/analytics; open data; big data
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

How is innovation funded here?

Like 77% of cities surveyed, Chattanooga has dedicated funding to support innovation capacity.

Top sources of funding

Higher levels of government
(national government budgets)
Municipal budget
(city council approved funds/operating budget)
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Launching or sustaining a project
Idea generation & brainstorming
55 cities
Launching or sustaining a project
53 cities
Idea generation & brainstorming
3 cities
Investing in digital systems
2 cities
Investing in physical infrastructure
2 cities
Paying for services

Chattanooga also invests in digital systems.

How is innovation measured?

Chattanooga has developed partnerships to promote its innovation capacity with other public agencies, private firms, not-for-profit organisations, and city residents/resident associations.

To improve data use, the city has also developed data partnerships with academia, think tanks, and other cities to collect and analyse data.

Data availability by policy area

8
6
1

Sufficient data

Transport/Mobility

Economic Development

Housing and built environment

Policing and law enforcement

Water

Waste and sewage

Labour market and skills

Environment and climate change

Insufficient data

Health

Education

Culture

Social inclusion and equity

Tourism

Digital governance

No Response

Public works