Dallas, TX

United States


Eric Johnson


1,320,000 (2016)

Innovation Website
Lead Innovation Officer

Laila Alequresh

Innovation is helping to:
  • Improve service delivery

  • Save costs and improve efficiency within the public sector

Critical success factors:
  • Dedicated funding

  • Focus on measurement

  • Dedicated innovation team

  • Culture of innovation in city

  • Human resource support

  • Engagement with partners

  • Support from outside city administration

  • Leadership from Mayor

Spotlight on innovation in Dallas, TX

With support from the county-level government, local universities, and area hospitals, Dallas’s Office of Innovation is leveraging data to fight Covid-19. The city is using responses to its Symptom Tracker Survey to anticipate where healthcare resources should be focused, and a Food Access Survey to identify areas where people are struggling to find food. This combination of key partnerships and quick data collection underscores how innovation can assist cities in responding to emergencies.

Vision and approach to innovation capacity

Along with 50% of cities surveyed, Dallas, TX does not have an explicit innovation strategy. Similar to 20% of cities surveyed, Dallas, TX approaches innovation capacity from a holistic/macro level.

Policy areas that Dallas, TX is focused on

Dallas, TX does not prioritise policy sectors for its innovation work.

Policy areas by number of cities

Dallas, TX utilizes 6 different innovation skills or roles

Project manager
Data scientist
Community engagement staff
Innovation roles by number of cities

Dallas’s innovation department is led by a Chief Innovation Officer who provides executive leadership for the city’s Innovation strategy and implementation. Dallas’ dedicated innovation team consists of 4 staff.

Terms Dallas, TX most associates with innovation

Data analytics
Human-centered design
Process Improvement/Lean Six Sigma

Dallas, TX's most common innovation activities

Engaging residents in new ways
Rethinking approaches to financing and partnerships
e.g. new public-private-partnerships; collaboration with neighboring jurisdictions
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

Another of Dallas, TX's most common innovation activity is Process Improvement / Lean Six Sigma

How is innovation funded here?

Like 81% of cities surveyed, Dallas, TX has dedicated funding to support innovation capacity.

Top sources of funding

Municipal budget
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Dallas, TX is using resources earmarked for innovation to coordinate projects and improve civic outcomes.

47 cities
Launching or sustaining a project
79 cities
Idea generation & brainstorming
51 cities
Investing in digital systems
36 cities
Investing in physical infrastructure
30 cities
Paying for services

Similar to 61% of participating cities in the 2020 survey, Dallas' funding for innovation capacity is also directed towards training staff and building capacity*.

*"Training staff and building capacity" is not an option in the 2018 survey, while "Launching or sustaining a project" is not an option in the 2020 survey.

How is innovation measured?

Dallas has developed partnerships to promote innovation capacity with other public agencies, universities, private firms, not-for-profit organizations, and city residents/resident associations.

To improve data use, the city has also developed data partnerships with the private sector, academia and think tanks to collect and analyze data, as well as with other cities.

Data availability by policy area


Sufficient data


Policing and law enforcement

Government finance

Waste and sewage

Labour market and skills

Environment and climate change


Public works

Land use

Insufficient data



Economic Development


Social inclusion and equity


Digital governance

Social welfare/social services

No Response


Built environment