Vision and approach to innovation capacity
Along with 50% of cities surveyed, Edmonton does not have an explicit innovation strategy. Similar to 24% of cities surveyed, Edmonton approaches innovation capacity in specific policy areas/domains.
Policy areas that Edmonton is focused on
Internal service delivery
Urban Wellness: Edmonton is using a social innovation approach to answer questions such as "How do we best meet the needs of people who are highly marginalized?", "How do we support thriving communities?", "How do we plan wellness services that consider the cumulative effects on neighborhoods and community?"
Internal service delivery: The City is also using human-centered design in their operational services to understand what customers are trying to accomplish, the pain-points of their experience, and redesign the internal service delivery.
Policy areas by number of cities
Edmonton utilizes 6 different innovation skills or roles
Community engagement staff
Although Edmonton does not have a formal innovation team, the city has policy-specific and business area specific innovation leads who lead project teams in specific areas of business focusing on long-term re-thinking.
Innovation roles by number of cities
Edmonton’s innovation work is sprinkled throughout the municipality. Although
Edmonton does not have a formal innovation team, the city has innovation leads focusing on long-term rethinking of specific policy and business areas.