United States


Dale Ross


70,685 (2017)

Lead Innovation Officer

Christina Richison

Innovation is helping to:
  • Improve service delivery

  • Improve internal government operations

  • Anticipate and manage future challenges

Critical success factors:
  • Focus on measurement

  • Dedicated innovation team

  • Leadership from Mayor

  • Culture of innovation in city

  • Support from outside city administration

Spotlight on innovation in Georgetown

“Genius is one percent inspiration, ninety-nine percent perspiration.” - Thomas Edison

Georgetown’s Business Improvement Programme (BIP) tears down department silos by forcing cross-departmental review of projects. The BIP coordinator teaches project management skills to team leaders, and ensures the teams comprised of the correct technical experts that can provide citywide feedback. The format also requires weekly and monthly status and progress meetings, formal stakeholder recognition, risk management planning, and other documentation to ensure projects can survive staff turnover.

Vision and approach to innovation capacity

Along with 44% of cities surveyed, Georgetown has an explicit innovation strategy. Similar to 24% of cities surveyed, Georgetown approaches innovation capacity from a holistic/macro level.

Policy areas that Georgetown is focused on

Public works
Electric Utility
Policy areas by number of cities

Georgetown utilizes 4 different innovation skills or roles

Project manager
Data scientist
Communication officer
Innovation roles by number of cities

As an independent team, Georgetown’s dedicated team for innovation led by a Business Process Consultant.

Terms Georgetown most associates with innovation

Data analytics

Georgetown's most common innovation activities

Promoting data-driven analytics / public data management
e.g. data storage/analytics; open data; big data
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

Its innovation activities also include facilitating organisational change within the municipality; and rethinking the city’s approaches to financing and partnerships.

How is innovation funded here?

Like 77% of cities surveyed, Georgetown has dedicated funding to support innovation capacity.

Top sources of funding

Municipal budget
(city council approved funds/operating budget)
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.
External funding
External funding
This could include private, philanthropic/non-profit and/or academic/think tank resources.

Activities being funded

Idea generation & brainstorming
55 cities
Launching or sustaining a project
53 cities
Idea generation & brainstorming
3 cities
Investing in digital systems
2 cities
Investing in physical infrastructure
2 cities
Paying for services

How is innovation measured?

Georgetown has developed partnerships to promote its innovation capacity with other public agencies, private firms, not-for-profit organisations, and city residents/resident associations.To improve data use, the city has also developed data partnerships with academia and think tanks to collect and analyse data as well as with other cities.

Data availability by policy area


Sufficient data



Economic Development

Waste and sewage

Housing and built environment

Labour market and skills

Policing and law enforcement



Insufficient data


Social inclusion and equity


No Response

Environment and climate change

Public works

Digital governance