United States


Zareh Sinanyan


203,054 (2017)

Innovation Website
Lead Innovation Officer

Elena Bolbolian

Innovation is helping to:
  • Simplify administrative procedures for firms and residents

  • Improve internal government operations

  • Save costs and improve efficiency within the public sector

Critical success factors:
  • Dedicated funding

  • Focus on measurement

  • Dedicated innovation team

  • Human resource support

  • Leadership from Mayor

  • Culture of innovation in city

  • Engagement with partners

Spotlight on innovation in Glendale

Glendale, in partnership with the City’s Police Department, has built a new website for police recruitment. The City is equipped with an automated tool to calculate development fees; and to keep track of an employee incentive program aimed at reducing workers compensation related injuries. Other leading innovative projects in Glendale are featured on

Vision and approach to innovation capacity

Along with 44% of cities surveyed, Glendale has an explicit innovation strategy. Similar to 40% of cities surveyed, Glendale approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that Glendale is focused on

Digital governance
Policing and law enforcement
Policy areas by number of cities

Glendale utilizes 3 different innovation skills or roles

Project manager
Community engagement staff
Innovation roles by number of cities

As an independent body, Glendale’s dedicated team consists of 7 staff including Director of Innovation, Performance, and Audit, 4 Audit Team Members and 2 Innovation Analysts.

Terms Glendale most associates with innovation

Technological innovation

Glendale's most common innovation activities

Promoting data-driven analytics / public data management
e.g. data storage/analytics; open data; big data
Engaging residents in new ways
Facilitating organizational change within the municipality
e.g. silo-busting; new internal performance management; staff training and capacity building on innovation tools or techniques; reforms to contracting or procurement
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

How is innovation funded here?

Like 77% of cities surveyed, Glendale has dedicated funding to support innovation capacity.

Top sources of funding

Municipal budget
City council approved funds
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Idea generation & brainstorming
55 cities
Launching or sustaining a project
53 cities
Idea generation & brainstorming
3 cities
Investing in digital systems
2 cities
Investing in physical infrastructure
2 cities
Paying for services

How is innovation measured?

Data availability by policy area


Sufficient data


Economic Development

Policing and law enforcement

Waste and sewage

Digital governance

Insufficient data

Housing and built environment


Environment and climate change

Social inclusion and equity


No Response


Labour market and skills



Public works