United States


Rick Stopfer


234,710 (2017)

Lead Innovation Officer

Aimee Kaslik

Innovation is helping to:
  • Improve internal government operations

  • Anticipate and manage future challenges

  • Improve service delivery

Critical success factors:
  • Dedicated funding

  • Dedicated innovation team

  • Leadership from Mayor

  • Culture of innovation in city

Spotlight on innovation in Irving

The city sees innovation as “a new or adapted solution that fundamentally impacts operations and creates a positive and meaningful impact on the community.” Over the last few years, the City of Irving has embarked on building their innovation capacity, seeking the best approaches to engage residents and staff as problem solvers supported by data analytics. The city is using their innovation framework as it assesses projects and ideas across the city.

Note: The City Innovation Snapshot (PDF version) was produced in 2019 and some aggregate findings have been updated with the latest survey results below.

Vision and approach to innovation capacity

Along with 50% of cities surveyed, Irving has an explicit innovation strategy. Similar to 24% of cities surveyed, Irving approaches innovation capacity in specific policy areas/domains.

Policy areas that Irving is focused on

Policing and law enforcement
Policy areas by number of cities

Irving utilizes 2 different innovation skills or roles

Project manager
Community engagement staff
Innovation roles by number of cities

Situated in the City Manager’s office, Irving has a dedicated team for innovation that consists of 3 staff. The city is currently in the process of creating a visioning committee and cross-departmental engagement team focused on smart cities.

Terms Irving most associates with innovation

Data analytics
Resident engagement

Irving's most common innovation activities

Engaging residents in new ways
Developing new solutions based on digital technologies
e.g. use of drones or smart sensors
Rethinking approaches to financing and partnerships
e.g. new public-private-partnerships; collaboration with neighboring jurisdictions
Facilitating organizational change within the municipality
e.g. silo-busting; new internal performance management; staff training and capacity building on innovation tools or techniques; reforms to contracting or procurement
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

How is innovation funded here?

Like 81% of cities surveyed, Irving has dedicated funding to support innovation capacity.

Top sources of funding

Municipal budget
city council approved funds/operating budget
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Launching or sustaining a project
47 cities
Launching or sustaining a project
79 cities
Idea generation & brainstorming
51 cities
Investing in digital systems
36 cities
Investing in physical infrastructure
30 cities
Paying for services

Irving’s Innovation team also operates a small grants program for ideas approved by the Innovation Vetting Committee.

How is innovation measured?

Irving is building an ecosystem of innovation. The city’s innovation work engages departments within the administration and other levels of government, along with the private, non-profit and philanthropic sectors, and residents. It also fosters partnerships with academia/think tanks.

With Bloomberg Philanthropies What Works Cities initiative, the city has been implementing an open data policy and will soon be completing a data inventory.

Data availability by policy area


Sufficient data


Policing and law enforcement


Waste and sewage

Insufficient data




No Response

Economic Development

Housing and built environment

Labour market and skills

Environment and climate change


Social inclusion and equity

Public works

Digital governance