Jorge Muñoz Wells


9,670,000 (2020)

Lead Innovation Officer

Rubén Parra Williams

Innovation is helping to:
  • Simplify administrative procedures for firms and residents

  • Improve service delivery

  • Improve internal government operations

Critical success factors:
  • Focus on measurement

  • Human resource support

  • Leadership from Mayor

Spotlight on innovation in Lima

As part of its Institutional Strategic Plan for 2020-2023, Lima has required concrete action to improve openness and the transparency of city operations, as well as the modernization of management techniques. The Regulation of Organization and Functions, approved in early 2020, requires the replacement of the Office of Technology and Information with the Office of Digital Government and Innovation. The adoption of these plans and regulations represents a substantial move toward institutionalizing a culture of innovation and transparency in Lima, with an end goal to improving the’ well-being of citizens.

Vision and approach to innovation capacity

Along with 50% of cities surveyed, Lima has an explicit innovation strategy. Similar to more than half of cities surveyed, Lima approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that Lima is focused on

Digital governance
Environment and climate change

Digital governance: Lima has developed apps such as Vive Lima where multiple tourist routes as well as information on the cultural agenda, emergency phone numbers are shown. The city's Open Data Portal also provides useful and timely information to be reused and shared by citizens. Lima also implemented a documentary system under the "Zero Paper" approach, using digital signature interoperable with other public sector organizations. The city is also renewing their technological infrastructure to increase the processing capacity and performance of their activities.

Policy areas by number of cities

Lima utilizes 3 different innovation skills or roles

Project manager
Data scientist
Innovation roles by number of cities

Lima has an innovation-related task group consisting of delegates from different departments. Lima’s innovation work is led by an Office Chief of Digital Government and Innovation.

Terms Lima most associates with innovation

Data analytics
Technological innovation

Lima's most common innovation activities

Promoting data-driven analytics / public data management
e.g. data storage/analytics; open data; big data
Facilitating organizational change within the municipality
e.g. silo-busting; new internal performance management; staff training and capacity building on innovation tools or techniques; reforms to contracting or procurement
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

How is innovation funded here?

Like 81% of cities surveyed, Lima has dedicated funding to support innovation capacity.

Top sources of funding

Central/federal/national government budget
Central/federal/national government budget
This refers to funding in the form of budget support to city authorities. Example: Stockholm (Sweden) launched the Hub for Innovation, a three-year long project funded by Sweden's National Innovation Authority, Vinnova in 2017. The hub supports a more innovative working culture within the city hall.
Municipal budget
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Idea generation & brainstorming
Investing in digital systems
47 cities
Launching or sustaining a project
79 cities
Idea generation & brainstorming
51 cities
Investing in digital systems
36 cities
Investing in physical infrastructure
30 cities
Paying for services

Similar to 61% of participating cities in the 2020 survey, Lima's funding for innovation capacity is also directed towards training staff and building capacity*.

*"Training staff and building capacity" is not an option in the 2018 survey, while "Launching or sustaining a project" is not an option in the 2020 survey.

How is innovation measured?

Lima has developed partnerships to promote innovation capacity with other public agencies, private firms, and city residents / resident associations.

To improve data use, the city has also developed data partnerships with academia and think tanks to collect and analyze data.

Data availability by policy area


Sufficient data


Economic Development

Policing and law enforcement

Labour market and skills



Digital governance

Land use

Insufficient data

Housing and built environment


Government finance

Waste and sewage

Environment and climate change


Social inclusion and equity

Public works

Built environment


Social welfare/social services