Little Rock, AR

United States


Frank Scott


198,606 (2017)

Lead Innovation Officer

Melissa Bridges

Innovation is helping to:
  • Improve internal government operations

  • Simplify administrative procedures for firms and residents

  • Improve service delivery

Critical success factors:
  • Dedicated funding

  • Focus on measurement

  • Dedicated innovation team

  • Culture of innovation in city

  • Leadership from Mayor

Spotlight on innovation in Little Rock, AR

Little Rock has moved toward improving city service delivery and transparency by using Citizen Connect, a website that creates interactive maps based on city data. Designed in consultation with local residents, the mapping application provides details on 311 quality of life indicators, such as police incidents, planning permits, land bank properties, and business licenses. The data is also available for download so that researchers, residents, and city departments can access and analyze it for significant trends. The Little Rock Police Department uses the data to glean a holistic view of developments around the city.

Vision and approach to innovation capacity

Along with 50% of cities surveyed, Little Rock, AR does not have an explicit innovation strategy. Similar to more than half of cities surveyed, Little Rock, AR approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that Little Rock, AR is focused on

Policing and law enforcement

Education: Little Rock has hired a Chief Education Officer to work with their school district to implement a community schools model for our schools that are in need of assistance.

Policing and law enforcement: The City is implementing the 21st Century Policing best practices in our community to create a better relationship with our residents.

Policy areas by number of cities

Little Rock, AR utilizes 4 different innovation skills or roles

Project manager
Communication officer
Community engagement staff
Innovation roles by number of cities

Situated within the Mayor’s office, the Performance and Innovation Coordinator is the only full-time position dedicated to innovation. The Coordinator helps train city employees from other departments in various areas.

Terms Little Rock, AR most associates with innovation

Human-centered design

Little Rock, AR's most common innovation activities

Promoting data-driven analytics / public data management
e.g. data storage/analytics; open data; big data
Facilitating organizational change within the municipality
e.g. silo-busting; new internal performance management; staff training and capacity building on innovation tools or techniques; reforms to contracting or procurement
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

How is innovation funded here?

Like 19% of cities surveyed, Little Rock, AR does not have dedicated funding to support innovation capacity.

Top sources of funding

Little Rock, AR has no reported sources of funding.

Activities being funded

Little Rock, AR does not fund any specific activities.

47 cities
Launching or sustaining a project
79 cities
Idea generation & brainstorming
51 cities
Investing in digital systems
36 cities
Investing in physical infrastructure
30 cities
Paying for services

How is innovation measured?

Little Rock has developed partnerships to promote innovation capacity with other public agencies, private firms, not-for-profit organizations, and city residents/resident associations.

To improve data use, the city has also developed data partnerships with academia and think tanks to collect and analyze data.

Data availability by policy area


Sufficient data

Government finance

Policing and law enforcement

Insufficient data

Economic Development


Waste and sewage

Labour market and skills

Social inclusion and equity



Digital governance

Public works

Land use

No Response



Environment and climate change


Built environment


Social welfare/social services