United States


Buddy Dyer


280,257 (2017)

Innovation Website
Lead Innovation Officer

Matthew Broffman

Innovation is helping to:
  • Data not provided

Critical success factors:
  • Data not provided

Spotlight on innovation in Orlando

Note: The City Innovation Snapshot (PDF version) was produced in 2019 and some aggregate findings have been updated with the latest survey results below.

Vision and approach to innovation capacity

Along with 50% of cities surveyed, Orlando does not have an explicit innovation strategy. Similar to 20% of cities surveyed, Orlando approaches innovation capacity from a holistic/macro level.

Policy areas that Orlando is focused on

Digital governance
Policy areas by number of cities

Orlando utilizes 3 different innovation skills or roles

Director of innovation
Product manager
Service designer
Innovation roles by number of cities

Situated in the IT department, Orlando’s innovation work is led by the Director of Innovation.

Terms Orlando most associates with innovation

Big picture re-thinking
Digital service delivery

Orlando's most common innovation activities

Engaging residents in new ways
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

Its innovation activities also include developing new solutions based on digital technologies; human-centered design; and rethinking the city’s approach to financing and partnerships.

How is innovation funded here?

Like 81% of cities surveyed, Orlando has dedicated funding to support innovation capacity.

Top sources of funding

Municipal budget
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Launching or sustaining a project
47 cities
Launching or sustaining a project
79 cities
Idea generation & brainstorming
51 cities
Investing in digital systems
36 cities
Investing in physical infrastructure
30 cities
Paying for services

Orlando also invests in digital systems.

How is innovation measured?

Orlando has developed partnerships to promote its innovation capacity with other public agencies, private firms, not-for-profit organizations, and city residents/resident associations.

To improve data use, the city has also developed data partnerships with the private sector and other cities to collect and analyze data.

Data availability by policy area


Sufficient data

Digital governance

Insufficient data


Economic Development

Housing and built environment



Waste and sewage

Labour market and skills

Environment and climate change



Social inclusion and equity


No Response

Policing and law enforcement

Public works