Luis Mella Gajardo


85,262 (2012)

Lead Innovation Officer

Ximena Valdivieso Arza

Innovation is helping to:
  • Anticipate and manage future challenges

  • Improve resident outcomes

  • Improve service delivery

Critical success factors:
  • Dedicated innovation team

  • Human resource support

  • Leadership from Mayor

  • Culture of innovation in city

  • Support from outside city administration

Spotlight on innovation in Quillota

Quillota handles development through three central axis – citizens, well-being, and happiness. The city has especially made efforts to promote inclusion of the elderly regarding health and mobility.

To support this vision of inclusion, online platforms have been developed by the city to show where local properties and urban equipment are located. Informational platform also provides data on other public services including public lighting and street damages.

Vision and approach to innovation capacity

Along with 44% of cities surveyed, Quillota has an explicit innovation strategy. Similar to 40% of cities surveyed, Quillota approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that Quillota is focused on

Social inclusion and equity
Policy areas by number of cities

Quillota utilizes 6 different innovation skills or roles

Project manager
Data scientist
Communication officer
Community engagement staff
Innovation roles by number of cities

Situated in the Communal Planning Secretariat, Quillota’s dedicated team for innovation consists of 7 staff.

Terms Quillota most associates with innovation

Human-centered design

Quillota's most common innovation activities

Human-centered design
e.g. prioritizing the end-user at each stage of the design process
Rethinking approaches to financing and partnerships
e.g. new public-private-partnerships; collaboration with neighboring jurisdictions
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

Its innovation activities also include taking risks and testing new ideas and engaging residents in new ways.

How is innovation funded here?

Like 23% of cities surveyed, Quillota does not have dedicated funding to support innovation capacity.

Top sources of funding

Quillota has no reported sources of funding.

Activities being funded

Quillota does not fund any specific activities.

55 cities
Launching or sustaining a project
53 cities
Idea generation & brainstorming
3 cities
Investing in digital systems
2 cities
Investing in physical infrastructure
2 cities
Paying for services

How is innovation measured?

Quillota has developed partnerships to promote its innovation capacity with other public agencies, private firms, not-for-profit organisations, and city residents/resident associations.

To improve data use, the city has also developed data partnerships with academia and think tanks to collect and analyse data.

Data availability by policy area


Sufficient data



Environment and climate change




Digital governance

Insufficient data

Economic Development

Housing and built environment

Policing and law enforcement


Waste and sewage

Labour market and skills

Social inclusion and equity

No Response

Public works