West Hollywood, CA

United States


John D'Amico


36,000 (2018)

Innovation Website
Lead Innovation Officer

Francisco J. Contreras

Innovation is helping to:
  • Improve internal government operations

  • Simplify administrative procedures for firms and residents

  • Generate new sources of revenue

Critical success factors:
  • Dedicated innovation team

  • Culture of innovation in city

  • Engagement with partners

  • Leadership from Mayor

Spotlight on innovation in West Hollywood, CA

West Hollywood’s Innovation Division spearheads a variety of programs and projects that leverage civic engagement and smart city concepts to improve service delivery, transparency, and quality of life. The WeHoX Innovation program has led a series of salons that bring together community organizations and citizens to identify creative, efficient solutions to common challenges. Notable outcomes include public WiFi, an open data visualization portal, the installation of electric car charging stations, and tech training classes for seniors. By clarifying its innovation strategy and designating staff to innovation, West Hollywood has built a culture of change and improvement.

Vision and approach to innovation capacity

Along with 50% of cities surveyed, West Hollywood, CA has an explicit innovation strategy. Similar to more than half of cities surveyed, West Hollywood, CA approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that West Hollywood, CA is focused on

Digital governance

West Hollywood is in the process of establishing next-generation infrastructure and managing smart city and strategic projects to make government more efficient, effective, and open. The city develops and implements three major components of the Street Media Project (i.e. wayfinding, welcome signs, and street furniture); enhance community engagement through innovative approaches so that all constituencies participate in civic life; and promote greater citizen engagement through the use of civic technology and innovation. West Hollywood also increases governmental transparency by supporting Open Data initiatives and similar programs.

Policy areas by number of cities

West Hollywood, CA utilizes 2 different innovation skills or roles

Project manager
Communication officer
Innovation roles by number of cities

As an independent department, West Hollywood’s dedicated innovation team consists of 2 staff.

Terms West Hollywood, CA most associates with innovation

Big picture re-thinking

West Hollywood, CA's most common innovation activities

Taking risks and testing new ideas
e.g. prototyping new programs or models to address a persistent city challenge
Engaging residents in new ways
Developing new solutions based on digital technologies
e.g. use of drones or smart sensors
Facilitating organizational change within the municipality
e.g. silo-busting; new internal performance management; staff training and capacity building on innovation tools or techniques; reforms to contracting or procurement
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

How is innovation funded here?

Like 81% of cities surveyed, West Hollywood, CA has dedicated funding to support innovation capacity.

Top sources of funding

Municipal budget
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.

Activities being funded

Idea generation & brainstorming
Investing in digital systems
Investing in physical infrastructure
47 cities
Launching or sustaining a project
79 cities
Idea generation & brainstorming
51 cities
Investing in digital systems
36 cities
Investing in physical infrastructure
30 cities
Paying for services

Similar to 61% of participating cities in the 2020 survey, West Hollywood's funding for innovation capacity is also directed towards training staff and building capacity*.

*"Training staff and building capacity" is not an option in the 2018 survey, while "Launching or sustaining a project" is not an option in the 2020 survey.

How is innovation measured?

West Hollywood has developed partnerships to promote innovation capacity with other public agencies, private firms, not-for-profit organizations, and city residents/resident associations.

Data availability by policy area


Sufficient data


Policing and law enforcement



Government finance


Environment and climate change

Land use

Social welfare/social services

Insufficient data

Economic Development

Waste and sewage

Labour market and skills



Digital governance

Social inclusion and equity

Public works

Built environment

No Response