Moshe Lion


857,752 (2015)

Lead Innovation Officer

Avner Saadon

Innovation is helping to:
  • Improve service delivery

  • Generate new sources of revenue

  • Anticipate and manage future challenges

Critical success factors:
  • Dedicated funding

  • Focus on measurement

  • Dedicated innovation team

  • Leadership from Mayor

  • Culture of innovation in city

Spotlight on innovation in Jerusalem

As the largest city in Israel, Jerusalem is home to 10% of the country's population and a diverse kaleidoscope of cultures, nationalities, religions, socioeconomic statuses, and opinions. It is a true microcosm of Israeli society. Within this unique and complex dynamic, the city hosts many innovative programs – from youth at risk, to education and to housing – leveraging social investments and expertise across disciplines to develop and implement feasible, yet out-of-the-box ideas that improve the quality of life of the communities who live in our vibrant city and do business in it.

Vision and approach to innovation capacity

Along with 44% of cities surveyed, Jerusalem has an explicit innovation strategy. Similar to 40% of cities surveyed, Jerusalem approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.

Policy areas that Jerusalem is focused on

Economic Development
Policy areas by number of cities

Jerusalem utilizes 5 different innovation skills or roles

Project manager
Data scientist
Communication officer
Community engagement staff
Innovation roles by number of cities

Jerusalem’s innovation work is sprinkled throughout the municipality. The Jerusalem also has i-team which consists of 4-6 staff and the Municipality adds 2-3 innovation-related project managers yearly in different departments.

Terms Jerusalem most associates with innovation

Human-centered design

Jerusalem's most common innovation activities

Human-centered design
e.g. prioritizing the end-user at each stage of the design process
Engaging residents in new ways
  1. 1

    Taking risks or testing new ideas

  2. 2

    Data-driven analytics/public data management

  3. 3

    Engaging residents in new ways

  4. 4

    Developing new solutions based on digital technologies

  5. 5

    Organizational change within the municipality

  6. 6

    Human-centered design

  7. 7

    Rethinking your city’s approach to financing partnerships

Its innovation activities also include taking risks and testing new ideas and facilitating organisational change within the municipal administration.

How is innovation funded here?

Like 77% of cities surveyed, Jerusalem has dedicated funding to support innovation capacity.

Top sources of funding

Higher levels of government
Municipal budget
Municipal budget
This could include, for instance, City Council approved funds; operating budget; a special funding process (bond, Mayoral special initiative funding, etc.); and participatory budgeting / citizen-selected budgeting.
External funding
External funding
This could include private, philanthropic/non-profit and/or academic/think tank resources.
Non-financial resources
Non-financial resources
This could include staff on loan and/or other in-kind contributions (e.g. materials, infrastructure…)

Activities being funded

Launching or sustaining a project
Idea generation & brainstorming
55 cities
Launching or sustaining a project
53 cities
Idea generation & brainstorming
3 cities
Investing in digital systems
2 cities
Investing in physical infrastructure
2 cities
Paying for services

Jerusalem also pays for services to a third party.

How is innovation measured?

Jerusalem has developed partnerships to promote its innovation capacity with other public agencies, not-for-profit organisations, and city residents/resident associations.

To improve data use, the city has also developed data partnerships with the private sector, academia, think tanks, and private philanthropy to collect and analyse data.

Data availability by policy area


Sufficient data


Economic Development


Waste and sewage

Labour market and skills


Insufficient data

Housing and built environment

Social inclusion and equity


Digital governance

No Response

Policing and law enforcement


Environment and climate change


Public works