Improve service delivery
Simplify administrative procedures for firms and residents
Engage residents and other stakeholders
Focus on measurement
Human resource support
Russia
Sergey Semyonovich Sobyanin
12,640,000 (2019)
Alexei Fursin
Improve service delivery
Simplify administrative procedures for firms and residents
Engage residents and other stakeholders
Focus on measurement
Human resource support
The Integrated Medical Information and Analytical System (IMIAS) improves the quality of healthcare delivery in Moscow by centralizing the electronic medical records of Muscovites. IMIAS not only facilitates easy access to healthcare services online such as locating the nearest medical institutions, scheduling an appointment, or accessing medical e-records, but also reduces the administrative burden on medical personnel. By continuously updating non-sensitive data from patients in real time, the system provides the authorities with key performance metrics like the number of patients, waiting times, length of visits and estimated cost savings, which can be used to improve Moscow’s healthcare system.
Along with 50% of cities surveyed, Moscow does not have an explicit innovation strategy. Similar to more than half of cities surveyed, Moscow approaches innovation capacity both from a holistic/macro level, as well as in specific policy areas.
Development of innovation infrastructure and innovative businesses: The Moscow Innovation Cluster is a platform for introducing innovations and developing cooperation between large corporations, industry, SMEs, educational and scientific organizations, development institutions and the city. The cluster IT platform unites the entire innovation ecosystem of Moscow and provides new and unique opportunities for interaction between its actors. The platform provides companies with tools to build cooperation chains and create projects that can gain direct access to all government support measures; tools to promote their products and services; tools to interact with authorities, development institutions and state corporations; opportunities for concluding deals by means of a smart contract system.
Human capital: The Profliner system allows to build individual educational and professional trajectories from school to professional implementation. Among the main features of the system are: identifying talents, providing access to modern tools for career guidance; development of individual recommendations in accordance with the list of relevant and promising professions in Moscow, the possibility of selecting additional education, conducting specialized events and internships; providing direct communication with the employer, as well as providing opportunities for students to prove themselves and participate in exclusive events from leading employers.
Moscow has several organizations dedicated to innovation, including the Entrepreneurship and Innovation Development Department, IT Department, Moscow Agency of Innovation and Moscow Innovation Cluster.
Taking risks or testing new ideas
Data-driven analytics/public data management
Engaging residents in new ways
Developing new solutions based on digital technologies
Organizational change within the municipality
Human-centered design
Rethinking your city’s approach to financing partnerships
Like 81% of cities surveyed, Moscow has dedicated funding to support innovation capacity.
Similar to 61% of participating cities in the 2020 survey, Moscow's funding for innovation capacity is also directed towards training staff and building capacity*.
*"Training staff and building capacity" is not an option in the 2018 survey, while "Launching or sustaining a project" is not an option in the 2020 survey.
Moscow has developed partnerships to promote innovation capacity with other public agencies, private firms and city residents/resident associations.
To improve data use, the city has also developed data partnerships with the private sector, academia and think tanks, to collect and analyze data, as well as with other cities.